Your Customers Deserve Better Support—Here's How a Telegram Bot Can Help.

Photo by Christian Wiediger on Unsplash

As someone who has been part of many Telegram groups, I’ve noticed a couple of major issues that affect customer support. First, personal details of customers are often shared openly in public support groups, which risks customer privacy and security. But just as important is the fact that customer requests and messages can easily get lost or overlooked amidst the flood of irrelevant messages. This often means admins miss important inquiries, leading to delayed or forgotten responses.

These problems inspired me to create CareBot. I believe there should be a better way to handle customer support on Telegram, one that keeps personal details confidential and ensures no request ever gets missed.

CareBot is a Telegram support bot designed to help companies manage user inquiries efficiently. It allows admins to collect user inquiries and streamline support processes while maintaining security over personal details. The bot is configurable, supports multiple support groups per instance, and ensures that only authorized users can manage requests.

FEATURES

• Multiple Support Groups: Use the bot across different support groups without conflicts.
• Admin-Only Commands: Ensure only admins can issue commands like /setup.
• Dynamic Group Recognition: CareBot adapts to any group it is invited to without manual configuration.
• Seamless Private Conversations: When admins reply in the group, CareBot references the original message in DM.
• Email Verification: Securely verify support emails before finalizing setup.

SETUP PROCESS

1. Add the bot to the telegram group

• Search for Aidsyncbot and add Carebot to your Telegram support group.

Add Aidsyncbot (Carebot) to group

• Grant admin privileges so it can manage messages and assist users.
• Ensure group privacy settings allow bots to read and respond to messages.

2. Run the Setup Command

In the group, type: /setup

• The bot will respond with: ‘I will send you a DM to complete the setup.’
• Check your private chat with CareBot to proceed.

3. Complete Setup in DM

CareBot will ask you to provide the following details:

• Company Name: Used for branding in bot messages.
• Support Email: Users will see this email in bot notifications.
• Email Verification: CareBot will verify your email via a confirmation link.

Once completed, CareBot will send a confirmation message: CareBot is now active for [Company Name] in this group. Support Email: [Email].

Complete setup in DM

HOW TO USE THE CAREBOT

• Select the message you need more details on.
• Type /help in the group.
• CareBot will automatically send a direct message to the client to gather more information and notify you in the group.
• The client’s request will be sent directly to the admin for further action.

COMMANDS

1. /setup — Starts the Onboarding Process (admin-only)

2. /help — Sends direct message to customer to get their complaint or requests.

ADMINISTRATIVE CONTROLS

• Only admins can run /setup and manage CareBot settings.
• Multiple admins can be added after initial setup.
• The bot prevents unauthorized modifications to ensure security.

TROUBLESHOOTING (JUST IN CASE!)

• Bot Not Responding? Double-check if CareBot has admin privileges and if your group’s privacy settings let it read and reply. Try removing and re-adding it if needed.
• Email Verification Issues? Check your spam folder, make sure the email is correct, or run /reset to start fresh.

To wrap it up, CareBot takes the hassle out of customer support on Telegram, making it as easy as a few clicks, it’s like having a super-efficient support assistant.